What we collect
- Order details: your name, email, shipping address and phone number, plus what you bought.
- Account details if you create one: email, name, phone and your order history.
- Messages you send us through the contact form or by email.
- Basic technical data such as your IP address, kept briefly to protect the order-lookup and contact forms from abuse.
We never see or store your card number. Payment is handled entirely by Stripe.
How we use it
- To process, ship and support your order, and to send the emails that go with it (confirmation, shipping, tracking).
- To answer your questions and handle returns and warranty claims.
- To keep the store secure and to meet tax and accounting obligations.
We don't send marketing email unless you have asked for it, and every marketing email will have an unsubscribe link, as required by Canada's anti-spam legislation (CASL).
How long we keep it
Order records are kept for seven years to meet Canadian tax rules. Account details stay until you ask us to delete the account. Contact-form messages are kept for one year. IP addresses used for abuse protection are hashed and cleared within 24 hours.
Your choices
You can see and correct your details in your account at any time. To get a copy of the personal information we hold, or to have your account deleted, email hello@nexholo.com. We reply within 30 days, as PIPEDA requires. Order records tied to a completed sale are kept for the retention period above even after an account is deleted.
Questions
Privacy questions go to hello@nexholo.com. If you're not satisfied with our answer you can contact the Office of the Privacy Commissioner of Canada.